Returns & Refunds

At Alice E Creatives, we want you to be satisfied with your purchase. Please review our returns and refunds policy below, which applies to items purchased directly from us.

Return Eligibility

Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• It must be in its original packaging.
• Conditions for Partial Refunds

In certain situations, only partial refunds are granted:

• Items with obvious signs of use
• Any item not in its original condition or missing parts not due to our error
• Items returned more than 30 days after delivery

Refunds Process

Once we receive and inspect your return, we will send you an email notification of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account.
2. Contact your credit card provider; processing time may vary.
3. If you’ve done this and still have not received your refund, please reach out to us at alice.e.creatives@gmail.com

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at alice.e.creatives@gmail.com to obtain the return address and further instructions.

Shipping Returns

To initiate a return, please email us at alice.e.creatives@gmail.com to obtain the return address and further instructions.

Please note: You are responsible for the return shipping costs, which are non-refundable.

Need help?

Contact us at alice.e.creatives@gmail.com with any questions regarding returns or refunds.